Who this service supports
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What is included
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Medical administrative support tailored to your workflow
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Diary and clinic schedule management
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Inbox management and correspondence handling
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Preparation and formatting of letters and documents
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Coordination of meetings, clinics, and non-clinical tasks
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Task tracking and follow-up on agreed actions
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Secure handling of information in line with GDPR requirements
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Flexible support to cover peak demand, leave, or ongoing needs
How it works
1. Understand your requirements
We take time to understand your role, workload, and preferred way of working. This includes the type of administrative support you need, working hours, and priorities.
2. Dedicated remote support
You are matched with a dedicated remote medical secretary / PA who works as an extension of your practice. Support is aligned to your processes and agreed scope.
3. Day-to-day task management
Your medical secretary / PA manages agreed administrative tasks such as inboxes, diaries, correspondence, billing and coordination, using secure systems and clear workflows.
4. Ongoing communication and continuity
We maintain regular communication to ensure work is delivered accurately and on time. Support can scale during peak periods or cover planned absence.
Rates & Packages
Hourly package
From £25/hour + VAT
Medical Secretary / PA
Billed in 15 minute increments
Depending on the tasks required
Monthly packages
Essential Package
£250/month + VAT
Ideal for light-touch support
(up to 10 hours a month)
Includes:
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Inbox & diary management
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Document formatting & template creation
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Online research
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Client liaison & follow-ups
Enhanced Package
£500/month + VAT
For growing businesses or busy professionals
(up to 20 hours a month)
Includes everything in Essential, plus:
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Regular reporting & progress tracking
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Project support & coordination
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Liaison with clients/suppliers
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CRM updates & admin
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Website administration
Executive Package
£875/month + VAT
Ideal for light-touch support
(up to 10 hours a month)
Includes everything in Enhanced, plus:
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Inbox & diary management
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Document formatting & template creation
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Online research
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Client liaison & follow-ups
