Question 1

Payment

Accepted Answer

OutSec Medical issue invoices on or as near to the first of the month, based on the working week. As an example, if the 1st day of the month falls on a Saturday then invoices will be emailed direct to the client on the 3rd.

Payment is due strictly 30 days from the date of the invoice unless otherwise stated. Payment can be made by: bank transfer, PayPal and credit card via our FileManager system. We reserve the right to charge interest on overdue amounts at a rate of 8% above the Bank of England base rate on the outstanding balance from the date the invoice is due until the date of payment.

Question 2

Equipment & Facilities

Accepted Answer

Each client provides OutSec Medical with templates and sample documents, as necessary, to enable OutSec Medical to perform its services to the required standard and within the specified timeframe.

OutSec Medical will provide each client with unique log-in details to enable them to access the secure online system in order to upload sound files (if so required) and download complete transcripts.

In addition, OutSec Medical free App is available to all clients and can be downloaded from the appropriate App store.

The OutSec Medical FileManager system is unique in the market. Tailored and built specifically for OutSec Medical it provides clients with additional historical information and acts as a useful tool for client management.

All OutSec Medical typists are certified in Information Governance and comply with all current GDPR and Data Security Regulations.

Question 3

Delivery

Accepted Answer

OutSec Medical will endeavour to complete the transcription project by the dates agreed with you.

If there is any reason why the completion of the transcription project is going to be unduly delayed, OutSec Medical will inform you as soon as possible.

We reserve the right to change turnaround times and prices quoted due to changes in the specifications, quantities, legibility and/or quality of origin or source material or delivery. OutSec Medical cannot be held liable for damage to any media supplied by the customer either in our possession or in transit.

Question 4

Security

Accepted Answer

PetSec adheres to GDPR and the Data Protection Act and will hold and process any personal information provided to them by parties and other interested parties in order to facilitate the provision of transcription services. All data is processed in accordance with the requirements of the regulations.

Question 5

Confidentiality

Accepted Answer

OutSec Medical will undertake to keep all information supplied by you strictly confidential.

All transcribers have signed full and comprehensive confidentiality agreements.

All transcribers are required to comply with our strict security compliance measures. We may use ‘testimonies’ delivered via email for marketing purposes.

Question 6

Cancellation

Accepted Answer

All minutes transcribed until written notification of cancellation of project is received will be paid for by the client.

In the event a project is cancelled while it is being transcribed the client will be deemed liable for work carried out up to the time written or verbal instruction was given to cease the project.

Question 7

Liability

Accepted Answer

Clients will be deemed to be responsible for proofreading all completed transcripts and no responsibility will be accepted by OutSec Medical for any errors arising in final copies of a completed transcript or any loss, damages, costs, expenses or liability suffered by you and arising from your subsequent use of any documentation produced.

Question 8

File Retention Policy

Accepted Answer

In line with our security policies, we do not retain audio or text files of completed projects beyond 40 days of delivery of the project.

Safeguarding your data security is crucial to us and this complies fully with GDPR requirements.

Question 9

Warranties

Accepted Answer

OutSec Medical shall not be liable for any loss, damage, costs, expenses or other claims arising from any client material which is lost or damaged of which you have not retained a copy.

Recordings will be kept on our Secure Server for 40 days before deletion. OutSec Medical reserves the right to defer or to cancel the Contract without liability to you if it is prevented from or delayed in the carrying on of its business due to external circumstances outside its reasonable control, including but not limited to, acts of God, fire, acts of terrorism and breaks in electricity supply or telecoms.

OutSec Medical does not accept liability to Client for direct or consequential economic loss (including loss of profit or business).

Question 10

Governing Law

Accepted Answer

English law shall govern this Agreement, and the parties shall submit to the exclusive jurisdiction of the English courts.

Question 11

About Us

Accepted Answer

We are OutSec Medical part of The OutSec Group. OutSec has been the leading award-winning UK provider of transcription services since 2002.

The backbone of our success is our fantastic team of experienced transcribers in addition to the dedicated one-to-one service that is tailored to each client. A lead and backup typist is allocated to each and every client to ensure the premium quality for which we are known.

Additionally our unique and innovative FileManager system ensures all files are encrypted upon arrival so as to concur with current GDPR legislation.

Our free OutSec "Speak" App is now used by 82% of our clients and has been tailored especially to the demands of the UK Medical industry.

With ISO 27001 Accreditation and Cyber Security Certification we are annually inspected and recognised as one of the few Medical Transcription Companies rubber-stamped by government approved bodies.

Outsourced typing has grown substantially over the last five years and is predicted to become the norm for all businesses in the same way that IT has been accepted into the market place.  The cost and time savings can be as much as 30% day on day.

Work smart, not hard and open an account today!

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