Running a clinical practice involves far more than clinical work. Inbox management, appointment scheduling, referral chasing, report formatting, billing queries, and patient correspondence all demand time and attention that pulls a clinician away from patient care and focused professional work.
OutSec Medical's Remote Medical Secretary and PA Support service is designed for clinicians and consultants who need reliable, experienced administrative support - without the cost, complexity, and commitment of employing someone directly. You are matched with a dedicated remote medical secretary or PA who works as a professional extension of your practice. They understand clinical workflow, handle correspondence with discretion, and integrate quietly into how you already work.
Whether you are an established consultant looking to reduce administrative pressure, a specialist in the early stages of building a private practice, or a busy clinician who simply needs consistent, professional support without recruitment overhead - this service is built around your needs.
Who this service supports
Our remote medical secretary and PA support is available to.
Clinical Professionals
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Consultants in private practice (all specialties)
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NHS consultants with private commitments
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Independent medical examiners and expert witnesses
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GPs and GP partners
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Allied health professionals and therapists
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Clinicians new to private practice
Practice and Business Settings
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Independent clinics and outpatient practices
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Multi-consultant specialist practices
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Private GP practices and wellness clinics
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Medico-legal consultancy practices
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Veterinary practices
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Healthcare businesses requiring professional admin support
What is included
Every remote medical secretary and PA account is tailored to your workflow and priorities. The following services are available as part of your support arrangement, with your dedicated secretary or PA managing agreed tasks on an ongoing basis.
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Diary and clinic schedule management - appointments, follow-ups, cancellations, and forward planning
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Inbox management and correspondence handling - prioritising, drafting, and responding on your behalf
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Preparation and formatting of letters, referrals, reports, and administrative documents
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Coordination of meetings, clinics, and non-clinical tasks
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Patient and client liaison - enquiries handled with discretion and professionalism
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Task tracking and follow-up on agreed actions
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Billing and invoice coordination
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Secure handling of all information in line with GDPR requirements
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Flexible support to cover peak demand periods, planned leave, or ongoing needs
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New to private practice support - setting up systems, templates, and administrative workflows from the ground up
How it works
Step 1 - Understand Your Requirements
We take time to understand your role, your workload, and how you prefer to work. This includes the type of administrative support you need, the volume of tasks involved, your working hours, and your priorities. There is no assumption that every clinician's needs are the same.
Step 2 - Match You With a Dedicated Remote Secretary or PA
You are matched with a dedicated remote medical secretary or PA who works as a professional extension of your practice. Your support is aligned to your specific processes, your preferences, and your agreed scope from day one.
Step 3 — Day-to-Day Task Management
Your secretary or PA manages your agreed administrative tasks - diary and inbox management, correspondence, billing coordination, document preparation, and any other agreed responsibilities - using secure systems and clear communication throughout.
Step 4 - Ongoing Communication and Continuity
We maintain regular communication to ensure work is delivered accurately and on time. Your support can be scaled during busy periods, reduced during quieter ones, and adjusted as your practice evolves. If your primary secretary or PA is unavailable, continuity is maintained by a trained colleague who is familiar with your account.
Rates & Packages
Hourly package
From £25/hour + VAT
Medical Secretary / PA
Billed in 15-minute increments.
Rate varies depending on the nature of the tasks required.
No minimum commitment.
No monthly contract.
Monthly packages
Essential Package
£250/month + VAT
Ideal for light-touch support
(up to 10 hours a month)
Ideal for:
Light-touch support for consultants managing a smaller private caseload or requiring occasional administrative assistance.
Includes:
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Inbox & diary management
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Document formatting & template creation
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Online research
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Client liaison & follow-ups
Enhanced Package
£500/month + VAT
For growing businesses or busy professionals
(up to 20 hours a month)
Ideal for:
Growing practices and busy professionals requiring regular, structured support across multiple administrative areas.
Everything in Essential, plus:
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Regular reporting and progress tracking
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Project support and coordination
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Liaison with clients and suppliers
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CRM updates and admin
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Website administration
Executive Package
£875/month + VAT
Ideal for light-touch support
(up to 10 hours a month)
Ideal for:
High-volume or complex practices requiring near full-time remote support across all administrative, coordination, and executive functions.
Everything in Enhanced, plus:
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Full practice and diary management
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Billing and invoice coordination
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Medico-legal case administration
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New to private practice setup support
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Executive-level correspondence and communication
Not sure which package is right for you? Speak to our team and we will recommend the most suitable arrangement based on your workload and priorities. Most clients start on the Essential or Enhanced package and adjust as their needs become clearer.
Frequently Asked Questions
Let Us Take the Admin Off Your Hands
The time a clinician spends on administration is time not spent on patient care, on professional development, or on the work they trained to do. A dedicated remote medical secretary or PA does not just save hours - it changes the quality of your working week.
OutSec Medical has been supporting medical and medico-legal professionals with specialist administrative services for over 20 years. Our remote secretaries and PAs are not generalists assigned to whoever calls next - they are experienced professionals matched to you and your practice.
Speak to our team and we will talk you through the right option for your workload. There is no commitment required and no setup fee.
no setup fee | pay only for what you use