About OutSec Medical
For over 20 years, OutSec Medical has supported healthcare professionals across the UK with secure, reliable medical transcription services designed for modern clinical practice. We help practices reduce administrative pressure, improve documentation accuracy, and reclaim valuable time, without increasing overheads.
As healthcare has become faster paced and more digitally driven, many practices have faced growing workloads, staffing challenges, and rising operational costs. The impact of COVID-19 accelerated the need for flexible, scalable support solutions that allow clinicians to focus on patient care while essential administrative tasks are handled efficiently.
Today, outsourced medical transcription and remote administrative support are no longer optional, they are essential to running an efficient healthcare service. From private consultants and multidisciplinary clinics to NHS departments and medico-legal professionals, organisations of every size choose OutSec Medical for our consistent turnaround times, specialist accuracy, and uncompromising data security, supported by Crystal Clara, our dedicated remote medical PA service.
Our specialist transcriptionists and remote PAs work as an extension of your team, ensuring every document, report, and task is completed accurately, securely, and on time. Using the OutSec Speak app, clinicians can dictate securely from any location, while Crystal Clara provides ongoing administrative support, from document management to workflow coordination, within a fully encrypted, GDPR-compliant environment.
Work smarter, not harder. Choose OutSec Medical, supported by Crystal Clara, and experience the UK’s leading human-only medical transcription and remote PA solution, built for today’s healthcare environment.
Our Values
At OutSec Medical, our mission is to support healthcare professionals by removing the burden of documentation, allowing them to focus on what truly matters: patient care.
We are guided by five core principles:
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Accuracy: Every transcript is handled by a specialist typist with sector-specific expertise.
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Confidentiality: We maintain the highest standards of GDPR compliance and data protection.
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Reliability: Consistent turnaround times ensure your reports are ready when you need them.
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Integrity: Transparency and trust are central to every client relationship.
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Innovation: We continually refine our digital tools and processes to deliver smarter, faster transcription solutions.
Meet the Team
Behind every transcript is a dedicated professional. Our typists, editors, and account managers form a team built on expertise, consistency, and care.
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Specialist Typists: Experienced across all medical disciplines, from orthopaedics to psychiatry, dentistry, medico-legal and veterinary medicine.
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Account Managers: Your dedicated point of contact ensures your needs are met quickly and efficiently.
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Technical Support: Our in-house team maintains the OutSec Speak platform, ensuring a seamless and secure experience.
Together, we combine industry knowledge with cutting-edge technology to deliver a service that is both personal and dependable.
Vanessa French
Managing Director
For over 20 years, I have led innovation in digital dictation and transcription, growing The OutSec Group Ltd from a one-woman business into a trusted partner for professionals across the medical, legal, property, media, and veterinary sectors.
Under my leadership, OutSec has expanded to include Crystal Clara*, a remote PA service offering reliable, confidential, and efficient support for busy professionals.
My vision is clear: deliver accuracy, security, and exceptional client care - so clients can focus on what matters most while OutSec handles the rest.
Louise Pienaar
Head of Medical Transcriptions
I lead a skilled team delivering accurate, secure, and confidential documentation for healthcare, veterinary, and medico-legal professionals. My focus is simple: help clinicians save time and maintain precision in every report.
I also support the integration of Crystal Clara*, OutSec’s remote PA service, ensuring practitioners enjoy seamless, efficient administrative support.
Dedicated to excellence and continuous innovation, Louise drives OutSec’s mission to provide fast, reliable, and human-led transcription services built on trust, quality, and confidentiality, impowering professionals across the UK to focus on what matters most: their clients.